FAQ

What cards can I use to place an order?

We accept all major credit and debit cards (excludes American Express).

Can I use PayPal?

We accept payments via PayPal. When using PayPal, please make sure your details are correct as address details cannot be modified.

What currencies do you accept?

We accept payments in GBP, EURO, USD, CAD and AUD.

My payment has been declined, why?

When placing your order, please make sure your billing address matches the address your card is registered to. If you need further assistance.

Is my payment information safe?

We do not store card details. All payments are handled by the world leading payment companies. Your details are handled by them and are never seen by anyone unauthorised.

Technical & Account Related

I can’t sign into my account.

Please check that you are using the correct email address and password. The ‘Forgotten Password’ link is available to change your password. If this does not help, please email deepsfootwear@gmail.com.

I haven’t received a confirmation email.

Please check your spam or junk folders first. If you haven’t received a confirmation email, please email deepsfootwear@gmail.com.

I am not receiving your newsletters.

If you have not been receiving our newsletters, they may be going into your spam folder. To correct this, please add deepsfootwear@gmail.com to your address book.